18th October | The Star Sydney

NOMINATE NOWBOOK YOUR TABLE NOW

Award Categories


 

The Australian Mortgage Awards 2019 Award Categories

 

Broker Awards

La Trobe Financial Broker of the Year - Commercial

 

This award recognises the best broker who specialises in commercial real estate, investment finance, SME/debtor finance, asset and leasing finance. Brokers may nominate themselves and the AMA team will also consider input from lenders and aggregators.

Finalists will be invited to provide supporting documentation and references for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • residential to commercial lending ratios
  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • overall customer service

The winner of this category will become a finalist in the Australian Broker of the Year category.

 

FBAA Broker of the Year - Independent

 

This award recognises the best broker in an independent business. Brokers may nominate themselves and the AMA team will also consider input from aggregators and brokerages. Extra weight will be placed on nominations that come from those in a position to assess a broker’s performance objectively.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • overall customer service

The winner of this category will become a finalist in the Australian Broker of the Year category.

 

Ali Group Broker of the Year - Insurance (Mortgage Protection)

 

This award recognises the best broker that provides loan and mortgage protection as part of their overall offering. Brokers may nominate themselves and the AMA team will also review nominations from aggregators.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.
When judging this category, the following criteria will be considered:

  • Quality of submissions
  • Conversion rates
  • Lead generation
  • Client retention
  • The broker’s ability to demonstrate a positive attitude towards loan and mortgage protection insurance
  • The broker’s role as an advocate within the industry i.e. positively promotes the importance of protection
  • Overall customer service
  • Number of clients insured
  • Loan volumes (to a lesser extent)

The winner of this category will become a finalist in the Australian Broker of the Year category.

 

Pepper Money Broker of the Year - Specialist Lending

 

This award recognises the best broker that provides specialist lending as part of their overall offering. Brokers may nominate themselves and the AMA team will also consider input from specialist lenders. Considerable weight will be placed on nominations from those in a position to assess a broker’s performance objectively. Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • quality of submissions
  • conversion rates
  • lead generation
  • client retention
  • overall customer service
  • loan volumes (to a lesser extent)

The winner of this category will become a finalist in the Australian Broker of the Year category.

 

Equity-One Broker of the Year - Productivity

 

This award recognises the best broker based on productivity improvements through increased office efficiencies and quality submissions. Brokers may nominate themselves and the AMA team will also consider input from banks and brokerages. Extra weight will be placed on nominations that come from those in a position to assess a broker’s performance objectively. Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • percentage of applications submitted and proceeds without questions or delays
  • year over year growth
  • percentage of applications approved for funding and handled without escalations

The winner of this category will become a finalist in the Australian Broker of the Year category.

 

Broker of the Year - Regional

 

This award recognises the best broker based in and deriving the majority of their income from a regional area (outside of major capital cities). Brokers may nominate themselves and the AMA team will also consider input from banks and brokerages. Extra weight will be placed on nominations that come from those in a position to assess a broker's performance objectively. Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • overall customer service

The winner of this category will become a finalist in the Australian Broker of the Year category.

 

MFAA Young Gun of the Year (Franchise)

 

This award recognises the best broker aged 35 or under (as at 1 July 2019) who has less than two years experience. To be eligible nominees must have been accredited as a broker on or after 1 April 2017. Brokers may nominate themselves and the AMA team will also review nominations from aggregators. Considerable weight will be placed on nominations that come directly from the head office of franchise groups and aggregation groups.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • loan volumes
  • lead generation
  • quality of submissions
  • conversion rates
  • overall customer service

 

Adelaide Bank Young Gun of the Year (Independent)

 

This award recognises the best broker aged 35 or under (as at 1 July 2019) who has less than two years experience. To be eligible nominees must have been accredited as a broker on or after 1 April 2017. Brokers may nominate themselves and the AMA team will also review nominations from aggregators. Considerable weight will be placed on nominations that come directly from brokerage heads and aggregation groups.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • loan volumes
  • lead generation
  • quality of submissions
  • conversion rates
  • overall customer service

 

 

Brokerage Awards

Brokerage of the Year - Diversification

 

This award recognises the brokerage that has implemented the most effective diversification business model. Nominations are open to all independent and franchise brokerages, regardless of whether the business is a small operation providing a compact diversification offering or a larger business that has a range of specialists (financial planners, accountants, mortgage brokers) all operating under one brand.

When judging this category, the following criteria will be considered from an overall business perspective:

  • products and services offered
  • year over year growth
  • how the diversification offering has impacted on business growth over the past 12 months
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement

The winner of this category will become a finalist in the Australian Brokerage of the Year category.

 

Brokerage of the Year (1-5 staff)

 

This award recognises the best brokerage operation with 1-5 staff (or full-time equivalents). The number of staff includes all loan writers and support staff across all company offices/branches. Finalists will be invited to provide extra submissions for the AMA judging panel such as client feedback, community-based work or aggregator/lender testimonials.

When judging this category, the following criteria will be considered from the overall business perspective:

  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement
  • broker training and development

The winner of this category will become a finalist in the Australian Brokerage of the Year category.

 

Brokerage of the Year (6-20 staff)

 

This award recognises the best brokerage operation with 6-20 staff (or full-time equivalents). The number of staff includes all loan writers and support staff across all company offices/branches. Finalists will be invited to provide extra submissions for the AMA judging panel such as client feedback, community-based work or aggregator/lender testimonials.

When judging this category, the following criteria will be considered from the overall business perspective:

  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement
  • broker training and development

The winner of this category will become a finalist in the Australian Brokerage of the Year category.

 

Brokerage of the Year (>20 staff)

 

This award recognises the best brokerage operation with over 20 staff (or full-time equivalents). The number of staff includes all loan writers and support staff across all company offices/branches. Finalists will be invited to provide extra submissions for the AMA judging panel such as client feedback, community-based work or aggregator/lender testimonials.

When judging this category, the following criteria will be considered from the overall business perspective:

  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement
  • broker training and development

The winner of this category will become a finalist in the Australian Brokerage of the Year category.

 

Brokerage of the Year - Regional

 

This award recognises the best brokerage operation based in a regional area (outside of major capital cities). Finalists will be invited to provide extra submissions for the AMA judging panel such as client feedback, community-based work or aggregator/lender testimonials.

When judging this category, the following criteria will be considered from the overall business perspective:

  • loan volumes
  • year over year growth
  • lead generation
  • client retention
  • quality of submissions
  • conversion rates
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement
  • broker training and development

The winner of this category will become a finalist in the Australian Brokerage of the Year category.

 

NextGen New Brokerage of the Year

 

This award recognises the best brokerage office or branch that has been in operation for less than two years. To be eligible a business must have started on or after 1 April 2017. Brokers may nominate their own businesses, and our researchers will also contact aggregator groups and major franchises to submit details of their standout performers.

Finalists will be invited to provide extra submissions for the AMA judging panel such as client feedback, community-based work or aggregator/lender testimonials.

When judging this category, the following criteria will be considered from the overall business perspective:

  • loan volumes
  • year over year growth
  • lead generation
  • quality of submissions
  • conversion rates
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement

The winner of this category will become a finalist in the Australian Brokerage of the Year category.

 

Best Customer Service from an Individual Office

 

Customer service is an incredibly important measure of any brokerage operation's long-term sustainability and success. This award recognises the brokerage office or branch that has displayed excellence over the past 12 months in maintaining consistent and sustainable customer service standards.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • product knowledge
  • product offering
  • client retention
  • customer service proposition
  • the business’ value proposition and strategy around stakeholder engagement

 

Most Effective Digital Strategy - Brokerage

 

This award recognises the brokerage that has best harnessed digital channels. Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • the business’ key objectives behind the digital strategy
  • how the business uses digital channels to acquire, connect, interact with and retain customers
  • features and quality of content that optimise customer engagement and lead generation

 

 

Industry Awards

Best Industry Marketing Campaign

 

This award recognises the best below the line (B2B) marketing and advertising campaign conducted by an organisation marketing to mortgage brokers. The winner of this category will be able to demonstrate the greatest impact on the industry over the last 12 months.

When judging this category, the following criteria will be considered:

  • the overall campaign strategy and objectives
  • marketing mix applied
  • evidence of success including quantitative and qualitative results where available

 

Best Industry Service

 

Industry services play an extremely important role within the mortgage industry. This award recognises the service provider that adds the most value to its customers' businesses. Eligible service providers include but are not limited to software and technology, legal, compliance, training and education. Lenders and aggregators are not eligible to enter this category. Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • service provider’s value proposition
  • industry’s need for the service
  • how the service has added value
  • overall commitment of the organisation to its customers

 

 

Aggregator Awards

OnDeck Aggregator of the Year (Up to 500 brokers)

 

Aggregators are the most important link between mortgage brokers and lenders. This award recognises the best aggregator with up to 500 brokers. This category is open to both aggregators and sub-aggregators. 30% weighting will be given to the results of the 2019 MPA Brokers on Aggregators survey.

When judging this category, the following criteria will be considered:

  • accuracy and timeliness in commission payment
  • quality of lending panel, IT and CRM support
  • broker communication
  • BDM support
  • compliance support, training and education
  • lead generation

 

Aggregator of the Year (Over 500 brokers)

 

Aggregators are the most important link between mortgage brokers and lenders. This award recognises the best aggregator with over 500 brokers. 30% weighting will be given to the results of the 2019 MPA Brokers on Aggregators survey.

When judging this category, the following criteria will be considered:

  • accuracy and timeliness in commission payment
  • quality of lending panel, IT and CRM support
  • broker communication
  • BDM support
  • compliance support, training and education
  • lead generation

 

 

BDM Awards

Bankwest Best Aggregator BDM

 

BDMs are an essential ingredient in the lender/broker relationship. This award recognises the best aggregator BDM. BDMs may nominate themselves and the AMA team will also review nominations from aggregation groups. Considerable weight will be placed on nominations that come directly from the broking community.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • nominee’s accessibility and communication
  • demonstrated understanding of their brokers’ businesses
  • nominee’s product knowledge
  • how the BDM adds value to the brand he/she represents and the broker channel

 

Best Major Bank BDM

 

BDMs are an essential ingredient in the lender/broker relationship. This award recognises the best major bank BDM. BDMs may nominate themselves and the AMA team will also review nominations from lenders. Considerable weight will be placed on nominations that come directly from the broking community.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • nominee’s accessibility and communication
  • demonstrated understanding of their brokers’ businesses
  • nominee’s product knowledge
  • how the BDM adds value to the brand he/she represents and the broker channel

 

Best Non-Major Bank BDM

 

BDMs are an essential ingredient in the lender/broker relationship. This award recognises the best non-major bank BDM. BDMs may nominate themselves and the AMA team will also review nominations from lenders. Considerable weight will be placed on nominations that come directly from the broking community.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • nominee’s accessibility and communication
  • demonstrated understanding of their brokers’ businesses
  • nominee’s product knowledge
  • how the BDM adds value to the brand he/she represents and the broker channel

 

Best Non-Bank BDM

 

BDMs are an essential ingredient in the lender/broker relationship. This award recognises the best non-bank BDM. BDMs may nominate themselves and the AMA team will also review nominations from lenders. Considerable weight will be placed on nominations that come directly from the broking community.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • nominee’s accessibility and communication
  • demonstrated understanding of their brokers’ businesses
  • nominee’s product knowledge
  • how the BDM adds value to the brand he/she represents and the broker channel

 

 

Lender Awards

Bank of the Year

 

This award recognises the best bank in the mortgage industry based on performance over the past 12 months. Lenders will be invited to provide both quantitative and qualitative evidence to support their nomination. 50% weighting will be given to the results of the 2019 MPA Brokers on Banks survey.

When judging this category the following criteria will be considered:

  • business achievements in the third party distribution channel including but not limited to service levels, turnaround times, product ranges e.g. residential, commercial, and pricing
  • year over year growth and market share in the third party distribution channel
  • service innovations including but not limited to technology, broker communications, training and development
  • overall support of and contribution to the third party distribution channel
  • demonstration of positive impact on the wider community

 

Non-Bank of the Year

 

This award recognises the best non-bank lender in the mortgage industry based on performance over the past 12 months. Lenders will be invited to provide both quantitative and qualitative evidence to support their nomination. 50% weighting will be given to the results of the 2019 MPA Brokers on Non-Banks survey.

When judging this category the following criteria will be considered:

  • business achievements in the third party distribution channel including but not limited to service levels, turnaround times, product ranges e.g. residential, commercial, and pricing
  • year over year growth and market share in the third party distribution channel
  • service innovations including but not limited to technology, broker communications, training and development
  • overall support of and contribution to the third party distribution channel
  • demonstration of positive impact on the wider community

 

Fintech Lender of the Year

 

This award recognises the best technology-based (fintech) lender based on performance over the past 12 months. Lenders will be invited to provide both quantitative and qualitative evidence to support their nomination. When judging this category the following criteria will be considered:

  • how the business implements technology to offer a new or improved service to customers
  • year over year growth and market share
  • service innovations such as online loan applications, new finance modelling, use of data and an improved user experience

Please note businesses that classify as banks are not eligible to enter this category.

 

Loan Services Team of the Year

 

This award recognises the best loan processing and support services team in the mortgage industry based on performance over the past 12 months. Teams may nominate themselves and the AMA team will also consider input from brokers. Considerable weight will be placed on nominations that come directly from the broking community.

Finalists will be invited to provide supporting documentation for submission to the AMA judging panel. When judging this category, the following criteria will be considered:

  • demonstrated excellence in internal and external customer service
  • turnaround times
  • demonstrated commitment to innovation and continuous improvement across loan processing and support services
  • examples of going beyond business as usual to resolve issues

 

Most Effective Digital Strategy - Lender

 

This award recognises the lender that has best harnessed digital channels to provide brokers with practical, effective and easily accessible facilities to help them with their business. Finalists will be invited to provide supporting documentation for submission to the AMA judging panel.

When judging this category, the following criteria will be considered:

  • the business’ key objectives behind the digital strategy
  • how the business uses digital channels to acquire, connect, interact with and retain customers
  • features and quality of content e.g. product information, pricing tools, broker resources

 

 

National Awards

Westpac Australian Broker of the Year

 

This award recognises the most outstanding mortgage broker in Australia. The finalists in this category comprise the winners of the individual broker categories.

Broker of the Year - Commercial

Broker of the Year – Independent

Broker of the Year – Insurance (Mortgage Protection & Life)

Broker of the Year – Productivity

Broker of the Year - Regional

Broker of the Year – Specialist Lending

This category is not open for nominations. Finalists will be announced on the night.

 

Australian Brokerage of the Year

 

This award recognises the most outstanding brokerage operation in Australia. The finalists in this category comprise the winners of the brokerage categories:

Brokerage of the Year (1-5 staff)

Brokerage of the Year (6-20 staff)

Brokerage of the Year (Over 20 staff)

Brokerage of the Year – Diversification

Brokerage of the Year - Regional

New Brokerage of the Year

This category is not open for nominations. Finalists will be announced on the night.